Shipping policy
Payment and Shipping
Payment
The payment methods available in the online shop will be shown to you at checkout before you complete your order.
Depending on availability, payments can be processed through various payment service providers and payment methods, e.g. credit card, debit card, digital wallets, or other payment methods displayed at checkout.
Payment processing is securely handled by external payment service providers. Your order will be processed after successful payment confirmation.
All prices are displayed transparently at checkout. No additional customs fees, import duties, or hidden costs will be charged after completing the order.
If you have any questions about payment or your order, please contact us by email at:
Shipping Policies
We want your order to arrive quickly, reliably, and transparently. On this page, you will find all important information about shipping costs, processing times, and delivery times.
1. Shipping Costs
For orders with a value of 50 € or more, we offer free delivery.
For orders below this value, the respective shipping costs will be displayed at checkout before you complete your order.
2. Processing Time
After receiving your order, it will be carefully checked, prepared, and handed over to our logistics partner.
The regular processing time is usually 24 hours on business days.
Please note that during high order volumes, holidays, promotional periods, or unforeseen events, slight delays may occur.
3. Delivery Times
After order confirmation and handover to the shipping service provider, the estimated delivery time is:
| Delivery Country | Estimated Delivery Time |
|---|---|
| Germany | approx. 5–8 business days |
| Austria | approx. 6–9 business days |
| Switzerland | approx. 6–10 business days |
| United Kingdom | approx. 6–10 business days |
| Sweden | approx. 6–10 business days |
| Denmark | approx. 6–10 business days |
| Norway | approx. 6–10 business days |
| Finland | approx. 6–10 business days |
| France | approx. 5–9 business days |
| Spain | approx. 5–9 business days |
| Portugal | approx. 5–9 business days |
| Netherlands | approx. 5–9 business days |
| Belgium | approx. 5–9 business days |
The stated delivery times are approximate and may vary slightly depending on the delivery address, shipping service provider, holidays, or seasonal order volumes.
4. Shipping Service Providers and Tracking
Our products are carefully checked and shipped as quickly as possible by our logistics partner.
Once your order has been shipped, you will receive — if available — a shipping confirmation with tracking information.
Please note that in some cases it may take some time for the tracking to be updated by the shipping service provider.
5. Customs, Import Duties, and Taxes
There are no additional customs fees, import duties, or hidden costs for our customers after ordering.
All prices displayed at checkout represent the costs applicable to the customer. Should customs, import, or comparable fees arise during international shipping, these will be covered by us.
You do not have to make any additional payments upon delivery.
6. Delays
In rare cases, delays may occur due to high order volumes, holidays, weather events, strikes, transport problems, or other unforeseen circumstances.
We do everything possible to ensure fast and reliable delivery and thank you for your understanding.
7. Incorrect or Incomplete Delivery Address
Please ensure that your delivery address is complete and correct during the ordering process.
If a delivery cannot be made due to an incorrect or incomplete address, please contact our customer service. Additional costs for re-delivery may be borne by the customer.
8. Damaged or Missing Shipments
If your order arrives damaged or is not delivered within the specified delivery time, please contact our customer service by email:
Please provide your order number, your name, and a brief description of the problem. For damaged shipments, please include photos of the packaging and the damaged goods if possible.
9. Contact
If you have questions about shipping, delivery times, or your order, you can reach us at:
NEL Commerce
Offenbacher Straße 109
63263 Neu-Isenburg
Germany
Email: support@hanna-health.de